A change is on the horizon...

We set sail 18th January 2021

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“Great service, no long calls in a waiting queue, cannot fault you. Another happy customer! Thank you“ Mr S S of Stockport - November 2020

 

"Nicole, Thank you for your prompt attention, which typifies MS Amlin’s excellent service standards." Mr D P of Windsor - October 2020

 

“My wife and I would like to thank you for dealing with our claim in such a helpful and efficient manner and express our total satisfaction with the service we have received from M S Amlin. Having been insured with you for approximately 25 years this was our only claim and it could not have been handled better.“  Mr B E of  Northumberland - October 2020

 

"I would just like to send my thanks and appreciation for the phone call I received from your office earlier today.
Unfortunately I cannot remember the gentleman's name with whom I spoke to but his candid and honest advice has led me down the insurance path I required.  Even though on this occasion i have used a trade broker I will have absolutely no hesitation in recommending you in the future to my colleagues who own their own boating equipment for your integrity and open approach."
  Mr C W  - August 2020

"The renewal was easy as always. Quick phone call, no phone queuing, check the policy facts, easy to deal with representative - job done!   Keep up the good work." Mr P G of Grimsby - August 2020

"I have insured our boat with an alternative insurer for next year, primarily because the premium was 50% lower. However In light of the exceptional service that I have received during the course of this claim I have decided to cancel that and renew with MS Amlin again." Mr S W of Reading - July 2020

"Yes Karl, very satisfied. It has been my first experience in having to claim on insurance and was very worried about the process. But you have helped and assured me all along the way and although it was a disaster at sea the recovery and repairs, thanks to you have, been very stress free. Thank you.” Mr N P of Hampshire - July 2020

“Your prompt responses have been most welcome.  A rare thing these days.” Mr B W of Oxford - July 2020

“Thank you very much Alanna an excellent customer service experience, responsive, hassle free and payment direct to the engineer, if you ever want a reference for the website happy to oblige”. Ms P J of Reading - June 2020

“I write to thank you and your staff for providing really great service during this difficult time. I had some IT trouble whilst arranging my renewal. So, I called and spoke with a team member who arranged for a staff member to call me back. I got a call back within an hour, from a lady who ran through all the details and took my renewal payment over the phone. I think this was very quick response to my enquiry. I also think the staff were excellent in dealing with my enquiry, and your overall service was great. Especially, when you consider how difficult it must be to organise staff to be "working from home" . It is great to see an organisation delivering a quality service. You are very lucky to have such great staff working in your teams. Many thanks to all the staff for their efforts in helping customers.” Mr JD – Stoke on Trent - May 2020

“Yes that certainly does conclude matters and I must say again what a wonderful company you work for. Such efficiency is rare and so pleasingly refreshing Once again thank you for making the entire process an easy one.” Mr EK – Liverpool - May 2020

“In these troubled times it's difficult for people to be professional and helpful, however the young lady that dealt with me was very positive and very helpful, explained everything to me about the policy, and answered all my questions, with a great deal of professional aptitude thank you.” Mr GB - Warwickshire - May 2020

“Staff were absolutely brilliant. Unable to renew-my policy by renewal date due to Recovering from Corona. Virus your staff handled my telephone call with great understanding and compassion, my policy was renewed within a couple of hours. Can’t rate them high enough. Thank you” Ms SH – Surrey - April 2020

“On behalf me and my Brother I would like to thank you and Alison for your prompt professional actions dealing with this matter. I have also greatly appreciated you and your colleagues genuine kindness and care. Mr IL – Northants - March 2020

“Dear Taryn, many thanks for this. Can I also thank you for the speediness and professionalism of the way you have managed my claim. I have been very impressed and will continue to insure my boats with MS Amlin” Mr RT - Wales - January 2020

“I would also like to thank you very much for bearing with the communication problems today and getting everything sorted. If you have a supervisor or manager I would like them to know that you delivered a superior customer service. Please feel free to share this email with them, or let me know if you'd like me to send one directly to them.” Mr NH - West Sussex - January 2020

“In all dealings with your company and the claims department, you have been extremely professional and delivered what you promised, every time. I would not hesitate to recommend your company. Indeed, I have actually recommended you to two of my friends.” Mr SB – Surrey - January 2020