Covid-19 Update


Donna Maynard

Operations and Quality Assurance Manager

We just want to take a moment to let you know that we are still here for you and our telephone lines are fully open as our team are able to work effectively from home.


Our team are accessible by telephone and email, please refer to our contact details below and we greatly appreciate your patience during this time.

Contact us by Email

General Enquiries -

Claims Contact - (the best means of contacting us)

Accounts Contact -

By Telephone

General Enquiries - +44 (0)1732 223600

Quote line - +44 (0)1732 223650

Renewal line - +44 (0)1732 223660

Claims line - +44 (0)1732 223610 (please leave a message and one of our claims representatives will be in contact with you)

Our opening hours are Monday to Friday, 9:00am - 5:00pm

Online Portal -

If you are an existing policyholder and your renewal is due within a 30 day period then you can renew online.  Simply click "Renew my policy" and use your 2020 policy number to log in (example:  HV20-012345/Q01).

If you require a new quotation then click on "Get a Quote" and follow the online prompts.  


MS Amlin understands these are extremely challenging times for everyone.  If you are experiencing financial difficulties and are having trouble in paying your premium, please email us on and note your policy number in the subject header.  If you have purchased your policy through a broker, then please contact your broker directly.

We are committed to work closely with our clients on a case by case basis and will offer support where we can at this difficult time.

FAQ Page

We have put together a very useful FAQ page to answer some of the most common queries you might have during this unusual time.  If the question is not listed then you can submit your question via this page .  Just Click Here

We just want to take this opportunity to thank you for your continued support and assure you we are taking every measure possible to maintain our service levels that you deserve. We appreciate your patience and stay safe! 


As the Coronavirus situation across the globe continues, our priority is to ensure the well-being of our employees, customers and suppliers  As such, we will continue to monitor and follow Government and Public Health England advice daily. Please see below to learn about the measures we are actively taking to reduce the Risks to our employees, customers and suppliers by mitigating the spread of Coronavirus.

UK Policy and Procedures
UK Risk Assessment



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