Covid-19 Update


Donna Maynard

Operations and Quality Assurance Manager

As the Coronavirus continues to impact all of us and place a lot of pressure on businesses across the country.  We just want to take a moment to let you know that we are still here for you, with the UK on partial lockdown, our team continue to work remotely from home with telephone lines diverting to our out of hours answering service. 


These are challenging times for all and whilst we adjust to working remotely we detail below the most efficient means of making contact with us.

Contact us by Email

General Enquiries -

Claims Contact -

Accounts Contact -

There should be very little disruption with regard to email communication however our response times will be affected.

Online Portal -

If you are an existing policyholder and your renewal is due within a 30 day period then you can renew online.  Simply click "Renew my policy" and use your 2020 policy number to log in (example:  HV20-012345/Q01).

If you require a new quotation then click on "Get a Quote" and follow the online prompts.  


MS Amlin understands these are extremely challenging times for everyone.  If you are experiencing financial difficulties and are having trouble in paying your premium, please email us on and note your policy number in the subject header.  If you have purchased your policy through a broker, then please contact your broker directly.

We are committed to work closely with our clients on a case by case basis and will offer support where we can at this difficult time.

FAQ Page

We have put together a very useful FAQ page to answer some of the most common queries you might have during this unusual time.  If the question is not listed then you can submit your question via this page .  Just Click Here

We just want to take this opportunity to thank you for your continued support and assure you we are taking every measure possible to maintain our service levels that you deserve. We appreciate your patience and stay safe! 


As the Coronavirus situation across the globe continues, our priority is to ensure the wellbeing of our employees, customers and suppliers  As such, we will continue to monitor and follow Government and Public Health England advice daily. Please see below to learn about the measures we are actively taking to reduce the Risks to our employees, customers and suppliers by mitigating the spread of Coronavirus.

UK Policy and Procedures
UK Risk Assessment



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