Privacy and Cookie Policy

This privacy and cookie policy applies to the URLs and (the “AUS Sites”) owned or managed by or on behalf of Amlin Underwriting Services Limited trading as Haven Knox-Johnston (“AUS”, “we”, “our”).

Please read the terms of this privacy and cookie policy carefully, as it explains how AUS uses any personal information that we collect, or that you provide to us, when you access or use the AUS Sites. By accessing or using the AUS Sites, you are agreeing and consenting that we collect your personal data as set out in this privacy and cookie policy.


Information you give us. You may give us information about you by filling in forms on the AUS Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the AUS Sites, subscribe to our services and when you report a problem with our AUS Sites. The information you give us may include your name, address, e-mail address, phone number, date of birth and personal description.

Information we collect about you. With regard to each of your visits to the AUS Sites, we may automatically collect the following information:

* technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

* information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any other websites that may be operated or provided by or on behalf of AUS or the other services we may provide. We may receive information about you from third parties service providers with whom we engage (including, for example, business partners, analytics providers and search information providers).


Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. The AUS Sites uses cookies to distinguish you from other users of the AUS Sites. This helps us to provide you with a good experience when you browse the AUS Sites and also allows us to improve the AUS Sites.

The following cookies are used on the AUS Sites:

Cookie name  and Purpose


This cookie stores the user’s session ID for the Content Management System. This cookie is destroyed when you close your browser.


This cookie stores the user’s session ID for the Content Management System. This cookie is destroyed when you close your browser.


This cookie tracks each user’s amount of visits, and the time of the first, the previous, and the current visit (presumably partly for double checking).


This cookie is used to track how long you stay on a site – when a visit starts and approximately ends.


This cookie is used to track how long you stay on a site – when a visit starts and approximately ends.


This cookie tracks where a visitor came from (search engine, search keyword, link).

YOU MAY REFUSE THE USE OF COOKIES. However, if you do this, you may lose functionality on the AUS Sites.


The AUS Sites uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help website operators analyse how users use websites. The information generated by the cookie about your use of the AUS Sites (including your IP address) will be transmitted to, and stored by, Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the AUS Sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the AUS Sites, you consent to Google processing data about you for the purposes and in the manner set out above.


The AUS Sites uses sharing tools. Sharing tools allow you to share content through social networks, such as Facebook or Twitter. When you use one of these buttons, the social networking site may place a cookie on your computer. This is a third-party cookie set by the social networking site, over which we have no control. If you have any questions about the use of these third-party cookies, you should check the relevant social networking site’s cookie policy.


Information you give to us. We will use information you give to us to answer your queries and provide you with the services and information on the AUS Sites that you request from us, and about other services we offer that are similar to those that you have already enquired about, to provide you, or permit selected third parties to provide you, with information about services we feel may interest you, to notify you about changes to the AUS Sites and our services and to ensure that content from the AUS Sites is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use information we collect about you to administer the AUS Sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to improve the AUS Sites to ensure that content is presented in the most effective manner for you and for your computer, to allow you to participate in any interactive features of our services, when you choose to do so, as part of our efforts to keep the AUS Sites safe and secure, to measure or understand the effectiveness of marketing or advertising we serve to you and others, and to deliver relevant marketing or advertising to you, and to make suggestions and recommendations to you and other users of the AUS Sites about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).


We may share your personal information with companies in our group, selected third parties, including our website operator, business partners, suppliers and sub-contractors for the performance of any contract we enter into with them, professional advisers, analytics and search engine providers that assist us in the improvement and optimisation of our site, and others. We may disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets. We may also disclose your personal information if we are under a duty to disclose or share it in order to comply with any legal or regulatory obligation or requirement, or in order to enforce or apply the Terms and Conditions of the AUS Sites and/or other agreements, or to protect the rights, property, or safety of AUS, our customers, or others.


The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy and cookie policy.

All information you provide to us is stored on our or the AUS Sites operator’s secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the AUS Sites and any transmission is at your own risk.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the address set out below.

The AUS Sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and other companies in the Amlin Group. Please check these websites’ policies before you submit any personal data to these websites, as they may contain their own privacy notices.


You can request a copy of information we hold about you. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.


We keep our privacy and cookie policy under regular review. Please check back frequently to see any updates or changes to this policy. This policy was last updated in January 2015.


If you have any questions about this privacy and cookie policy please contact:

The Chief Data Protection Officer St Helen’s 1 Undershaft London EC3A 8ND