Important information about our insurance services

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. Please use this information to decide if our services are right for you.

2. Whose product do we offer?

We offer the following products from Amlin Syndicate 2001 at Lloyd’s:

• Pleasure Craft Insurance for private use
• Floating Homes Contents Insurance
• Commercial Hull & Liability Insurance
• Cargo insurance

In addition we offer Marine Legal Protection Insurance administered by Arc Legal Assistance Ltd and underwritten by Inter Partner Assistance S.A.

3. Which service will we provide you with?

You will not receive advice or a recommendation from us regarding the products listed above.

4. What will you have to pay us for our services?

No fee for our insurance service.

You will receive a quotation which will tell you about any other fees relating to the insurance policy.

5. Who regulates us?

Haven Knox-Johnston is a trading name of Amlin Underwriting Services Limited, St Helen’s, One Undershaft, London EC3A 8ND which is authorised and regulated by the UK Financial Services Authority. The FSA Register number is 312292.

Our permitted business is General Insurance (Marine). You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register/ or by contacting the FSA on 0300 500 5000.

6. Ownership

Amlin Underwriting Services Limited is ultimately owned by Amlin plc.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us by:

Writing to:
General Manager, Haven Knox-Johnston, 11 Tower View, Kings Hill, West Malling, Kent ME19 4UY

Telephone: 01732 223600
Fax: 01732 223601

If you are dissatisfied with our handling of your complaint you can at any time refer the matter to Policyholder and Market Assistance, their address is:

Lloyds Market Services
One Lime Street
London EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
e-mail: complaints@lloyds.com

Complaints that cannot be resolved by Policyholder and Market Assistance may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process.

Any complaints relating to Marine Legal Protection insurance should be forwarded to Arc Legal Assistance Ltd, The Gatehouse, Lodge Park, Lodge Lane, Colchester, CO4 5NE.

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

Lloyd’s insurers are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if a Lloyd’s insurer is unable to meet its obligations to you under this contract. If you were entitled to compensation under the Scheme, the level and extent of the compensation would depend on the nature of the contract. Further information about the Scheme is available from the Financial Services Compensation Scheme (7th floor, Lloyd’s Chambers, Portsoken Street, London E1 8BN) and on their website www.fscs.org.uk.